SECONDARY CARE UK
AI Medical Scribe & Receptionist for NHS Trusts & Outpatient Services
Clinic letters during the clinic. Not after it.
HealthOrbit captures the outpatient consultation, the ward round, and the MDT in real time, and produces the clinic letter, discharge summary, or board round note ready for your sign-off.
- The Problem
Clinical Documentation AI for Secondary Care
Outpatient backlog isn’t only a capacity problem. It’s a documentation problem.
Consultation in clicnic
Morning
Dictation Queue
After Clinic
Typing and Drafting
Afternoon
Review and finalise
End of day
Sent to GP
(by post or email)
1-7 days later
Every consultation generates a letter to the GP, a note to the patient, and an update to the record. Most consultants leave the clinic with a stack of letters to dictate later. Junior doctors finish ward rounds and start writing them up. Discharge summaries arrive on the GP’s desk a week after the patient has gone home.
HealthOrbit changes the order of operations: the document is ready when the consultation ends.
What it does
AI Scribe for Secondary Care
Four Clinical Documents. One Ambient Capture.
Outpatient Clinic Letter
Drafted in your trust's letter template, with history, examination, diagnosis, plan, and follow-up clearly set out. You review, edit, and sign -- dispatched through your normal pathway.
Ward Round Note
Captures the bedside review, the team's discussion, and the plan. Produces a structured note for the patient's record and, where appropriate, the job list for the team.
Discharge Summary
Assembled from the admission record, daily progress notes, and the discharge conversation. Reaches the GP the same day, not the following week.
MDT and Board Round Notes
Captures the decision, the rationale, and the named action owners -- so the meeting output is filed before the team has left the room.
AI Receptionist in Secondary Care
Built for Outpatient Departments
Most outpatient departments are run on phones.
Patients call to confirm, rearrange, cancel, or chase. Orbit Reception Agent handles those calls, specifically:
- Confirming or moving appointments in your PAS
- Calling patients ahead of the clinic to confirm attendance and gather pre-visit information
- Calling DNA patients to rebook before they fall off the pathway
- Handling pre-procedure information calls in the patient's preferred language
This frees outpatient admin teams to focus on the complex pathway work that needs human judgement.
AI Voice Agent
- FOR THE CCIO AND DIGITAL TEAM
AI Solutions for NHS Secondary Care Built for Trust Assurance
Built for trust assurance, not retrofitted into it.
HealthOrbit is on the NHS England AVT Supplier Registry. The evidence pack is available via the National Commercial and Procurement Hub.
Assurance
- DTAC submission ready
- DCB0129 manufacturer clinical safety case
- DPIA template and ICO-aligned data flow diagrams
- Penetration testing reports, ISO 27001 and Cyber Essentials Plus
- UKCA-marked Class I medical device
Integration
- HL7 and FHIR APIs for EPR write-back, with a documented integration pattern for Cerner, Epic, System C, and Allscripts
- Active Directory and SSO via SAML or OIDC
- All data processed and stored in the UK
- Audit trail for every clinician interaction with every note
- HOW IT WORKS
Getting Started with AI in Community Healthcare
Community pilots are smaller, faster, and run with one team.
Week 1
Discovery
Discovery call with the team lead and IG lead.
Week 2
Rollout
App rollout to the pilot team, consent process agreed, first visits captured.
Weeks 3 to 6
Live
Live across the team. Weekly review. Expand to neighbouring teams from week 7
- HOW IT WORKS
Getting Started with Scribe for Secondary Care UK
One specialty, one site, thirteen weeks.
Week 1 to 2
Scoping
Information governance, integration scoping, pilot cohort
Week 3 to 4
Setup
Technical setup, training, dry run.
Week 5 to 12
Live Use
Weekly check-ins. Adoption and outcome reporting.
Week 13
Review
Pilot review. Decision on expansion to further specialties.
- Book a Demo
See AI for Primary Care UK Working in Your Practice
Give your clinicians their evenings back.
A 30-minute call with our team. We’ll show HealthOrbit working in a GP practice like yours, then agree on a short pilot with clear success criteria.
- 30-minute discovery call
- Live walkthrough by one of our experts
- Pilot plan in two to four weeks