Claims Reconciliation

Healthcare Claims Reconciliation Software for UAE Providers

See what every payer and TPA has paid, and what they still owe.

HealthOrbit replaces month-end spreadsheets with one clear view, so your team knows exactly which claims to follow up on first.

  • Remittance matched to claims
  • Pending payment and rejection tracking
  • Insurance ageing by TPA and payer
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For hospitals, clinics, and healthcare finance/RCM teams in the UAE.

Claims Reconciliation

HO-AE-1042
Import files
🔔 10ENعربيSASystem Admin
3 lines in filter

Import files

Drop the payer remittance. Lines are matched to your submitted claims automatically.

Drop remittance or claim filesXML or CSV · picked up from the payer response folder
XML
remittance-HO-AE-1042.xmlPayer response · RA-DEMO-1042
Ingestion log

Every file, what it contained, and whether it reached the ledger.

FileTypeLinesStatus
claims-HO-AE-1042.xmlClaim file3Committed
remittance-HO-AE-1042.xmlRemittance3Parsing…
3lines matched to claims
1paid · AED 600
1awaiting · AED 800
1rejected · AED 400

Finance overview

From claimed to paid, in one view. Every step links to the claims behind it.

Where the money is
AED 1,800Claimed
AED 0Price difference
− AED 400Rejected
− AED 800Awaiting remittance
AED 600Paid
Claimed, paid and open balance
ClaimedPaidOpen balance
Unpaid balance by payer
Sample insurer AAED 700
Sample insurer BAED 500

AED 1,200 open across 2 payers

Rejections & resubmissions

Every rejected line has an owner, a deadline and a next step.

UNASSIGNEDAED 4001 open denied line nobody owns
FOLLOW-UPS OVERDUEAED 00 past follow-up · 0 due today
STALE OVER 7 DAYSAED 0nothing sitting in one status
OWNED0across 0 owners
All eligibleDue todayOverdueUnassignedClosing within 21 days
Work queue
Claim · activityPayerDenialValueWork
HO-AE-1044Sample patient · MRN 1044Sample insurerMNEC-004AED 400.00OPEN
1Submitted
2Rejected · MNEC-004
3Resubmitted

Rejection reasons

Each rejection code has a type, a preventable flag and a plain-language description.

Top rejection codes

By amount. The line is the running share of all rejected value.

MNEC-004MNEC-003AUTH-001CODE-001CLAI-012MNEC-005TIME-003PRCE-001
Preventable at the front door
71%of rejected value
1
EligibilityCheck pre-approval need at registration
2
Claim ScrubberAdd a rule for the repeating MNEC-004 pattern
3
Coding EngineCite note evidence for each code
✓Resubmitted to payer · HO-AE-1044
THE PROBLEM

A Submitted Claim Isn't a Paid Claim

UAE payers pay in batches, with partial payments and rejections. Manual matching takes days, and deadlines slip.

Mismatched remittances

Batch payments don’t match individual claims.

Missed shortfalls

Partial payments closed, pending claims ignored.

Lost resubmissions

Rejected claims miss the resubmission deadline.

Spreadsheet month-end

Days spent compiling claimed vs received.

WHAT YOU SEE

Your Claims and Payments, in One View

Payment summary

Claimed vs received for every payer.

Denial codes

Every rejection with the payer’s reason.

Pending claims

Submitted claims still awaiting a remittance.

Outstanding balances

Unpaid amounts by payer and TPA.

Insurance ageing

Outstanding amounts grouped by days unpaid.

HOW IT WORKS

From Remittance Received to Follow-Up Prioritised

  1. Data imported

    From eClaimLink, Shafafiya, Riayati, or upload.

  2. Payments matched

    Remittances auto-matched to claims, discrepancies shown.

  3. Gaps flagged

    Pending, rejected, and unpaid claims highlighted.

See your claims position in one view

Book a Demo
OUTCOMES

Full Clarity on Pending Payments. No More Revenue Leakage.

Rejection trends

Spot payer patterns before deadlines pass.

Automatic totals

Claimed, received, and outstanding figures, auto-compiled.

Payer ageing

See where outstanding money is concentrated.

Clinician insights

Rejection patterns tracked for each clinician.

One-click reports

Full reconciliation reports in one click.

ONE CONNECTED PLATFORM

Reconciliation Closes HealthOrbit's AI Revenue Cycle

Use reconciliation alone, or connect it upstream to fix coding and eligibility rejections at the source.

  1. Eligibility Verification

    Confirms patient coverage right at registration.

  2. Ambient AI Scribe

    Writes consultation notes as doctors speak.

  3. Medical Coding Engine

    Generates accurate codes from clinical documentation.

  4. Claim Validator

    Runs a first-pass check on codes.

  5. Claim Scrubber

    Checks claims against eClaimLink and Shafafiya.

  6. Reconciliation

    Matches remittances to claims, tracks balances.

    This page
FAQ

Claims Reconciliation FAQs

What is healthcare claims reconciliation?

It matches insurer payments to submitted claims, showing what’s paid, pending, underpaid, or rejected.

How does claims reconciliation work in the UAE?

Payers send remittance advice for each claim. Reconciliation matches it to the original claim and shows any differences.

What is an insurance ageing report?

It groups unpaid balances by how long they’ve been outstanding, so teams know which claims to chase first.

Can HealthOrbit track pending and rejected claims?

Yes. Pending and rejected claims are tracked separately, and each rejection shows the payer’s denial reason.

Can HealthOrbit identify underpayments?

Yes. Any claim paid below the claimed amount is flagged with the exact shortfall.

Does reconciliation recover payments automatically?

No. It shows exactly what’s owed and why, so your team can resubmit or follow up with the payer.

Which systems does HealthOrbit connect to?

HealthOrbit pulls claim and remittance data from eClaimLink, Shafafiya, and Riayati, or through file upload.

Do we need the full HealthOrbit RCM suite to use reconciliation?

No. Reconciliation works on its own. Connected to the full suite, it traces rejections back to coding or eligibility.

BOOK A TAILORED WALKTHROUGH

See What Your Payers Still Owe You

In a demo, we’ll show remittance matching, pending payment tracking, and insurance ageing on sample UAE claims data.

Talk to our team about your payers, systems, and month-end process.
Book a Demo